Stuck on something? Let's sort it out together.
Questions, ideas or worries? Roo's happy to help.
Email any time. Every message is read.
For anything about your data, add the support code from the app (Settings › Support › Your support code). It finds your records without your private ID, so never send that ID to anyone, us included.
Cancel at least 24 hours before the period ends to avoid the next charge. Premium stays on until the end of the period you've paid for.
Premium belongs to your Apple subscription, not your phone. Open Roo Premium in the app and tap Restore, signed in with the same Apple ID.
Apple handles every payment and refund for Roo Premium. You can ask for a refund at reportaproblem.apple.com.
Enter it on the invite screen (Give a month, get a month, on the You screen) or under "Got a code from a friend?" on the Roo Premium screen. Free months are Apple offer codes, redeemed on Apple's own page.
In Settings, tap Delete all my data. It deletes everything in the app, and what Roo's server keeps against your anonymous ID: your community profile, posts, pictures and reviews, a buddy pairing, your invite code, your allowance record and the AI token counts. If your phone is offline, the app finishes the job the next time it can reach us.
Nothing goes to Roo's AI until you allow it. You can withdraw that permission any time with Allow Roo's AI in Settings.
They're kept inside the app, never in your Photos library. A photo only leaves your phone for an AI hair analysis you start, or in a progress share you post to the community yourself.
What stays on your phone, what reaches Roo's server, and why, is all in the privacy policy.
Check that Roo is allowed in Settings › Notifications › Roo, then check Daily reminders and your morning and evening reminder times in Roo's Settings. Roo sends no more than three reminders a day.
Touch and hold your Home Screen, tap Edit, then Add Widget, and choose Roo. You can tick steps right from the widget. For the Lock Screen, touch and hold it, tap Customize, then Lock Screen, and add Roo's widget.
During your morning and evening, Roo can show your routine on the Lock Screen and in the Dynamic Island, with a one-tap tick. Turn it on or off with Routine on the Lock Screen in Roo's Settings.
Tell Roo in the Ask Roo chat ("move minoxidil to the evening") or tap Edit next to Your plan on Today. Roo always asks before he changes anything, and you can undo every change.
Tap ••• on a post to report it or block its author. A report hides the post for you straight away and sends it to Roo's moderators. Blocking hides that member's posts and reviews.
Use the ••• menu on your own thread or reply, or delete your community profile to remove everything you've posted. Deleting all your data removes it too.
Roo is for education and support and doesn't replace a doctor. It shows what your hair loss looks most like and what's worth checking; it isn't medical advice. Talk to your doctor or pharmacist before starting, changing or stopping any medicine, and see a doctor about sudden, patchy or painful hair loss.
Roo can't help in an emergency. If a medicine gives you chest pain, a fast heartbeat, fainting, swelling or changes in your mood, talk to a doctor straight away. In an emergency, call your local emergency number.